WHAT OUR CLIENTS SAY

All comments and feedback are helpful to us.

They put our mind at rest: that our efforts are what families are looking for, that our standards of care are providing comfort and relief and that the level of respect, dignity and human compassion is providing the support and guidance our families seek in an unrushed, calm and gentle way.

If you have any comment to share with us, please use the box at the bottom of this list to post your comments (or click this link to take you there) and we will be in touch with you.

Thank you.

Heathfield Funeral Service


Comments

WHAT OUR CLIENTS SAY — 47 Comments

  1. Dear Wendy, Tim and the rest of the team

    Thank you so much for making Dad’s funeral such a lovely day. We couldn’t have asked for better weather. Thank you all once again.

    J and the family

  2. Dear Wendy & Tim,

    We as a family want to thank you so very much for organizing and arranging and making our Mothers funeral as lovely as possible.  The order of service cards where wonderful too, so thank you Wendy for your time spent.  To lose someone so special is the hardest thing, but to have support from friends, family and have people like yourselves doing what you do, makes it all so much easier to cope.  With our utmost appreciation, thanks and kindest regards.

    The Bozie Family

  3. Was so pleased how well things went yesterday how proud Mike would have been with the service and many friends there.   I am so grateful for all you did for me took so much pressure off me and thought everything was so well organised.

    Many thanks

    Wendy Arnold

  4. Dear Tim

    I would like to thank you and your staff on behalf of myself and my family for all you assistance to us during this difficult time and for ensuring the proceedings went according to plan without any hitches.

    With kind regards

    Harry

  5. Dear Sean

    Thank you for making such a difficult time eaiser for us all and for making my Dad look rested once more.

    R & M

  6. Thank you so much for all of your wonderful care for our darling girl.

    She could nothave been in better hands. It was lovely to see her with music playing and she looked beautiful and all your attention to detail has been much appreciated. Our thanks and best wishes to David, Sean, Tim, Wendy and all the team.

    The H Family.

  7. Dear Mr Waterhouse

    I would like to thank Wendy, Sean and David together with all the other Waterhouse staff involved for the efficient and sympathetic way in which they were able to arrange the three services in such a short time and so enable the cremation, thanksgiving and burial of the ashes to be achieved while the family members from Australia were still over here. This was important to all of us and we are most grateful.

    Yours sincerely

    Mrs. N

  8. Dear Tim,

    Thank you very much for everything. The service that you provided was excellent and generous. I really appreciate your friendship and support.

    C & I

  9. Dear Tim

    Please find enclosed my cheque in settlement of your account and let me thank you once more for the very smooth, dignified and sensitive manner in which you arranged and conducted my mother's funeral. The day itself went splendidly, she would have been very pleased!. Once we have decided upon the solution for her ashes, we will be in touch again.

    Regards,

    Mr W

  10. Dear Tim

    I wanted to write and thank you on behlaf of the family, for all your help yesterday and both your and Wendy's advice and assistance in the period running up to the funeral.

    Your guidance and reassurance proved very helpful and comforting and we all felt that M had an appropriate send-off. I was particularly grateful for your explanations of the bureaucratic formalities which might otherwise have proved far more distressing.

    All your staff were clearly highly professional and everything worked as it should.

    Kind regards and thanks again.

    JF

  11. Dear Tim, Wendy and all the staff at Heathfield Funeral Service

    THANK YOU once again for taking such good care of another member of our family. Aunt B had a wonderful send off and you helped to make it special.

    With kind regards

    Mrs G

  12. Dear Tim

    I would like to thank you and Wendy for your valuable advice and support, together with the efficient and professional arrangements you put in place to give Dad the fitting respects he deserved after a long, full and varied life.

    Please do thank all those concerned and I will be making a contribution to the staff fund I believe you hold – Wendy was able to inform me about this when I enquired how this matter was handled.

    My sincere thanks again to all concerned.

    Kind regards,

    Mr L

  13. Dear Tim

    K, K and I are writing to thank you for your kindness and consideration shown to us at R's funeral and your help before. It was good to have someone we knew, which helped to make it a little easier. Please pass on our gratitude to all your staff as well who were all very considerate and accommodating especially to the children. Thank you.

    V, K & K

  14. Dear Tim

    We were grateful for the professional manner in which you and your pall bearers conducted the ceremony. It was a funeral of which you can rightly be proud and we are so thankful that Mum had such a nice send off.

    Once again very many thanks. With very best wishes,

    Mr J

  15. Dear Wendy & Tim

    Thank you so much for all your kind help and support at a difficult time.

    I hope to be in touch soon about arrangements for the ashes to be interred at St. Mary's Ticehurst.

    Kind regards

    Mrs O

  16. Dear Tim & Wendy

    My sister and I would like to thank you & all the team for such a well run service. You were all so attentive ad professional. So, many thanks again.

    Kind regards,

    JE

  17. Dear Tim & Wendy

    On behalf of my sisters, S, J & myself, I would like to thank you both for the help and support given to us following the passing of our Mum last month. All of her family and friends were so impressed with her celebration of life service – it was beautiful and very fitting for her.

    Please could you thank all at Heathfield Funeral Service who were involved.

    Once again, thank you.

    Mrs B

  18. Dear Tim

    We would like to take this opportunity to thank you and all your staff for the wonderful personal service and attention you gave at Mother's funeral. You made the day go so smoothly which took a lot of stress away from us all. Many thanks indeed from the whole family.

    It was especially kind of you Tim, to give us your valuable time on Tuesday at All Saints' Church, when your kind help and advice made a difficult morning so much easier for us.

    Best wishes to you and all at Heathfield Funeral Service, your kindness and professional help so much appreciated at what has been a diffcult time for us all.

    With kind regards,

    The W Family

  19. Dear Wendy

    Thank you so much for your help with the organistion of Dad's funeral. It was so good of you and much appreciated yesterday that you were able to be with us and give us so much support and kindness.

    C & J

  20. Dear Sean

    Enlcosed is a donation in memory of my Mother.

    However, the main purpose of this letter is to thank you and all of your colleagues for the sensitive and caring way the whole process was managed. From our first conversation to the period following the service, while the bearers waited patiently for us to leave, I could not have wished for more.

    It was important to see and "feel" the respect you had for Mum while she was in your care, so thank you again.

    Yours sincerely

    Mrs C

  21. Dear Tim & Colleagues

    On behalf of myself, K and his family and my mother-in-law, R, we want to thank you all for the wonderful help and sympathy extended to us all at this difficult time.

    It is never going to be easy to deal with these situations, but we all found that everyone at HFS has dealt with us in a considerate and supportive way and your services throughout have been excellent.  In particular, R wanted me to thank Sean for all his help on the day of the funeral when she needed to get in and out of the vehicle.

    It goes without saying that we would recommend your services to anyone in simular circumstances.

    Yours sincerely

    Mr D

  22. Dear Sean,

    I just wanted to thank you for the wonderful service you arranged for R.  So many people remarked on it's dignity and said that it was a truely fitting send off for a wonderful man.

    R's family were so impressed with your compassion and discretion, which helped to make the day such a special one for us all.

    Once again, our thanks and very best wishes to you all.

    Mrs C

  23. Dear Tim,

    My family and I would like to thank you and your staff for your kindness, care and support over these past months, which have been quite difficult for us.

    You have shown a First Class Service for which we are most grateful.

    Yours sincerely

    Mrs O

  24. Dear Wendy, Sean & All Your Team

    Just a quick line to say a big thank you for guiding & supporting us through a momentous morning yesterday, as we said a final goodbye to my Mum.

    Preparing the right sort of funeral for someone with no faith, a total lack of sentimentality, who practiced reclusiveness at a professional level & whose only instruction re funeral wishes was "I don't want one in any way, shape or form, just pop me into the compost heap, Dear!" was not ever going to be 'textbook', yet you handled everything with great sensitivity & kindness. 

    Sitting calmly & quietly listening to all that lovely music & sounds, reflecting on her life,gave us the chance to reconnect with the person we once knew. All the aggro & anxiety of the past decade of her illness just fell away. It was a memorable occasion for all the right reasons. 

    I think Mum would have enjoyed it too (though she'd probably be romping through The Times crossword at the same time).

    Very many thanks to you all. With all good wishes

    Mrs. J. P. 

  25. Heathfield Funeral Service was very senstive to our personal needs at an emoitional and difficult time.  They were also Professional, Smart, Attentive (but not overbearing), Adaptable, Flexible, Efficent and "Slick" – in the nicest sense. FIRST CLASS!!!.

     

    D & N R

  26. The expression 'Going the extra mile' does'nt quite cover it – you went the extra 'Two' miles for us and we are very grateful. 

    M W

  27. Planned so well before the funeral day.  It just went very well from start to finsh, no hustle and bustle, but smoothly throughout.

    Tim Waterhouse, Heathfield Funeral Service, without a doubt is second to none.

    Mr P

  28. Dear Tim, Wendy & David

    Just a short note to say a very big Thank You for everything you did for Kevin and I.  When we first met with Wendy (when Kevin was alive) we knew the moment we met Wendy that we would have "Heathfield Funeral Service" to do Kevin's funeral.  I can't tell you how much eaiser it was for me with all your care and attention you gave me. 

    Tim, my heartflet thanks to you for just "being you".  Nothing was to much trouble.  When you were in London on a Saturday spending family time with your son, you left early to come back to Heathfield so that Jordan could say his goodbyes to Kevin,  We really appreciated it.

    It was all the little extra touches like being able to travel with Kevin in the hearse, then you stopped the hearse and walked so respectfully past our house and the way you took control at the Crematorium.  It made my goodbye to Kevin so special.

    To Wendy for just being Wendy, you are a special lady, so kind and caring. 

    To David for being so kind.

    Once again thank you all.

    Mrs S

  29. Dear Wendy

    I would just like to thank you and all the staff for your work on behalf of my late Father,  The customer service we received from Sean on the day of the funeral was exceptional and all members of the family have remarked how it made a difficult day so much easier-indeed all the people who attended us were very kind.

    Thank you so much, we are very grateful.

    Mrs T

  30. Dear Tim, Wendy, Sean and all staff,

    I am so grateful for the very professional organisation of the funeral and all the support you gave me and all those who loved my late Husband, Derek.

    If there is such a thing as a perfect funeral, you achieved it from start to finish.  It was excellent in every way.

    With very best wishes

    Mrs S

  31. Dear Mr Waterhouse

    I would like to thank all your staff for their wonderful kindness and consideration to my Brother and myself in this very sad and extremely difficult situation of both my parents dying within 3 months of each other, and, in particular to Wendy, David Hyland and David Rhys-Jones.  My father was so impressed at your firm's professionalism when my Mother died, that he expressly requested that you should be his own funeral directors.  I tried to carry out all his wishes to the best of my ablilty and the funeral service was just as he wished.

    Mrs K

  32. To David, Wendy & Sean

    On behalf of all the family, we want to say thank you very much for your professionalism, sincerity and compassion during Anne's funeral arrangements.  We were truly amazed how smoothly everything went, before and on the day, nothing was too much trouble.

    We hope you all realise how much stress you take away from families at such a sad time.

    Mr & Mrs P

  33. Dear Tim

    I can't thank you, Wendy and all your team enough for what you did to support us through a very sad time and all the help you gave me to make Thursday such a deeply memorable and inspirational day.  I am grateful to you.

    with kind regards

    Mrs M-S

  34. Dear Tim

    I wanted to personally write to thank you for the way you dealt with us after the passing of my Father in Law was absolutely outstanding.  From start to finish everything was explained and we all felt very at ease.

    Thank you all so much, but a very personal thanks fr0m me to Tim for making a very memorable and first class service from start to finish.

    Rest assured you will be top of my list when any unfortunate time comes and I will be singing your praises to anyone I know.

    Kind regards

    J, D and Family

     

  35. Dear Wendy

    My Brother David and I would like to thank you for the funeral arrangements you helped us make for our Brother Evan.  You dealt with it all with a combination of kindness and professionalism which allowed us to make the right choices.  You also managed our queries along the way, including the lateness with the music, easily and calmly.  David, funeral director on the day, was so kind and helpful, very tactfully telling us what to do and when, which we certainly needed!

    So often a funeral service can feel remote and distant from the person it is for, but for us Evan's funeral was memorable for its warmth, informality and sincerity, and Heathfield Funeral Service certainly played their part in that.

    Yours sincerely

    D & G

  36. A difficult situation was handled very sympathectically.  We were given plenty of time to make decisions and gently guided through all aspects. 

    All staff were very professional and at the same time warm and compassionate-thank you.

    Mrs T

  37. The staff were very helpful at a difficult time.

    The family were grateful to Heathfield Funeral Service to include the Scottish Bag Piper into the funeral arrangements as a fitting tribute to our Mother-as she was born in Scotalnd.

    Mr & Mrs T

     

     

  38. Wendy was very kind, considerate and professional.  All staff exceptionally good, you made life much easier for me at a difficult time – Thank you.

    And a big thank you to Tim.

    Mr B

     

     

  39. The close proximity to home, was one reason, but the friendly, sympathetic, helpful interview with Wendy clinched the decision.

    Your guidance and support was extremely professional, yet at the same time friendly and caring, we are very grateful for your help.

    Mr & Mrs A

  40. Professionalism throughout and great attention given to even the smallest detail.

    I would strongly recommend your services. They would be most likely to receive the same high standards of service as myself.

    Mr C.

  41. Dear Tim, Wendy, Kevin and all the other lovely staff of Heathfield Funeral Service.

    Thank you all, so very much, for the "Reuion of Friends" evening at St Richards' Church Hall.  I so appreciate the opportunity to light a candle and say an extra prayer in memory of my dear Mum & Dad.  You are all so kind to give everyone this chance to come together.  I do hope you didn't feel too exhausted at the end of the evening. Thank you.

    Mrs H

  42. Dear Tim,

    Thank you so much personally and also to Wendy and the team.  We received outstanding care, humanuity and professionalism at our lowest ebb.  We felt we were your only clients and you appeared to give us all time in the world.

    with very warm personel wishes.

    Mr B

  43. Dear Tim & Wendy

    Thank you so much for all your help regarding my Mum's funeral.  How you do what you do everyday… I will never know.  I really appreciate your grace and professionalism throughtout it all.  You both made things a little easier on what was an awful time.

    Thank you so much.

    Mrs C

  44. All the staff were very professional and had high standards.  We appreciated the time you gave us, and the expathy at this difficult time.

    Thank you too for making arrangements, it made things easier.

    Mrs G

  45. Tim & Wendy both made a painful process as stress free as possible.  I am hugely grateful.

    Thank you

    Ms H

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